MARÍA FERNANDA ISAZA MÚNERA
Cultural Diplomacy and Management | Heritage Practitioner | Research
I’m thrilled you’re here. Please take a moment to explore my site, its design and contents reflect on my work and
passion for art. Here you’ll find details on my background, experience, skills and more. To learn more or connect
on an opportunity, don’t hesitate to reach out.
Born in the heart of the Colombian Andes but raised as a multicultural person. I'm a natural born go-getter, my passion has continuously driven me to expand my knowledge, experience, and relationships. World traveling, heritage, art and culture are at the core of my professional development. With the help of a strong background as a Latinx woman and diverse skill set in Art History and Heritage Studies, I’m confident in the creative ideas and successful solutions I bring to the table. Keep exploring my site to learn more information about me, and reach out directly with any questions.
Roles & Responsibilities
January 2022 - Ongoing
SENIOR STUDENT EXPERIENCE REPRESENTATIVE
The University of Auckland
The University of Auckland is New Zealand’s leading university. Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.
Created monthly rosters for the Inbound team staff, both casual and permanent. Working closely with the inbound manager leading a team of 40 staff members.
Supervise staff and track KPI's, creating sustainable goals for the Student Experience Reps to follow and have continuous growth through the year.
Tupu Champion of the Student Experience Centre and leader of Senior Staff Improvement group, where the worked focus in bringing better ideas to existing systems.
Assisted staff by providing knowledge of processes on a case by case basis.
October 2021 - January 2022
AUDIENCE ENGAGEMENT AND ADMINISTRATION ASSISTANT
Te Tuhi, Auckland, New Zealand
One of Aotearoa New Zealand’s foremost contemporary art spaces and a leader in
supporting experimental practice. Te Tuhi is committed to contemporary art that is locally engaged, regionally responsive and internationally ambitious.
Communicates the exhibition programme in an accessible way to all visitors and the
public, in-person and through social media.
Responsible for sales of classes, and products, including online sales, cashing up and
sales reports as well as reception and building services for classes and venue hirers.
Meets the aims to increase audience engagement, to develop new audiences for the contemporary art programme, to increase the diversity of its audiences and to build
the reputation of Te Tuhi as a contemporary art gallery.
Supports duty supervisors with ongoing roster tasks, training and development.
Assists with administration support across Te Tuhi including filing, arranging
meetings, taking minutes, arranging travel and couriers, research and teaching materials.
June 2021 - Ongoing
Tāmaki Paenga Hira Auckland War Memorial Museum, Auckland, New Zealand
Auckland War Memorial Museum tells the story of New Zealand, its place in the Pacific and its people. Holds one of New Zealand's top three heritage libraries.
Responsible for reflecting Manaakitanga by welcoming visitors to the Museum.
Operated ticketing and maximised sales of museum products and packages.
Provided personalised information about potential experiences to ensure a positive, memorable experience for visitors of all ages.
Assisted in the safety and security of visitors, staff and collections.
April 2021 - July 2021
The Latin America New Zealand Business, Auckland, New Zealand
The Latin America New Zealand Business Council is the leading business organisation focused solely on the promotion of trade and commerce between New Zealand and Latin America. The Council promotes business relationships and shares information for participants in Latin American markets and advocates to government for beneficial business agreements and supporting institutions. This is a three-month contract.
Planning, organisation and implementation of programmes to meet the current and future needs of the Business Council and its membership.
Developing and implementing a communication's strategy to support the Council’s objectives, with a focus on social media, website and event management.
Supporting the Board with agendas, objective proposals, meeting venues, accurate minutes and timely communication.
August 2020 - December 2020
Latin American Centre for Asia-Pacific Excellence, Auckland, New Zealand
Five-month internship developing De la Milpa a la Mesa exhibition. Coordinated by the Museum & Heritage Studies (MHST) programme at Victoria University of Wellington (VUW) and Escuela Nacional de Conservación, Restauración y Museografía (ENCRyM) in Mexico.
Assisted in the analysis of the New Zealand public perception of Mexico to create an effective strategy in the exhibition planning.
Collaborated with the New Zealand exhibition team and ENCRyM stakeholders in the concept development of an exhibition designed to deepen New Zealanders’ knowledge and appreciation of Mexican culture.
Successfully researched exhibition concepts, themes, content and media for the exhibition.
Facilitated a workshop called Engaging with Latin America: Workshops for Cultural & Creative Sector Professionals. The workshop aimed to create conversations and opportunities for cultural and creative sector professionals around Latin America.
Provided advice and linkages with the Latin American community in New Zealand.
March 2019 - December 2019
ACCOUNTS RECEIVABLE MANAGEMENT AGENT
Arvato Financial Solutions, Berlin Germany
AFS provides B2B financial services, with a portfolio of integrated solutions and dedicated product brands to guide clients through the world of credit management, and part of Bertelsmann multinational conglomerate.
Collaborated in the implementation of resources to increase quality customer service in a fast-paced environment.
Assisted in accounts management of customer bases of different companies.
Maintained targets every week concerning the escalation of enquiries, phone and email time and customer satisfaction.
Handled client management software for communication with customers by email and phone.
June 2019 - July 2019
World Heritage Centre, Baku, Azerbaijan
Two-week internship for the World Heritage Centre at the 43 World Heritage Committee Meeting in Baku. Worked closely with the Latin American and the Caribbean Unit and Asia and the Pacific Unit.
Assisted in the development of side events including the Qapaq ñan event. In collaboration with all cultural secretaries from all state parties, the event showcased results of a project sponsored by Japan. The project consisted in activities related to revitalisation of traditional practices in indigenous communities in the Inca Road.
Helped the Latin American and the Caribbean Unit with press releases, gathering of documents and briefs for relevant intervention during the committee.
Supported the Asia and the Pacific Unit in side meetings with different state parties and a side event relevant to the Third Cycle of Periodic Reporting for World Heritage in the Asia and the Pacific (APA) Region.
August 2016 - September 2018
ASSISTANT MANAGER AND SALES ASSISTANT
Stirling Sports, Auckland, New Zealand
New Zealand’s largest sporting retail stores.
Facilitated training of new staff in merchandising, company standards and sales targets.
Brought team player attitude to achieve greater selling outcomes and greater collaboration with staff.
Obtained the ability to learn from company merchandising experts and apply it to the store design.
June 2013 - July 2014
Skechers USA, London, United Kingdom
American lifestyle and performance footwear company.
Responsibilities included merchandising and inventory. Skechers allowed me to use my full skillset with its diverse customer base, mostly tourists in the Convent Garden location.
M.A IN WORLD HERITAGE STUDIES
The Brandenburg University of Technology Cottbus–Senftenberg
Septembre 2018 - July 2020
The international Master’s programme World Heritage Studies provides the practical skills and theoretical knowledge needed to identify, protect, manage and present cultural and natural heritage sites. The programme combines theory and practice in a cross-sectorial way, incorporating various academic disciplines such as the humanities, architecture, conservation, ecology, management, tourism, marketing and beyond. It thus emphasizes the link between culture and nature, tangible and intangible heritage values, conservation and sustainable development.
The degree has allowed me to get more in-depth knowledge of international conventions and organisations to protect and manage heritage. Modules such as Cultural Management, Heritage Management Plans and Applied Art History and Museology have given an understanding of how to manage and analyse heritage sites as well as interpretation of heritage inside the museum.
Master's thesis on Indigenous Cultural Rights in Aotearoa New Zealand, the case of the WAI 262 Report.
Participant in the study project War and Memorialisation for the Summer Semester 2019, which included a research project featured in a university publication.
Member of the WHS and HCSM Student Council 2019-2020.
B.A WITH A MAJOR IN ART HISTORY & A MINOR IN LATIN AMERICAN STUDIES
The University of Auckland
January 2017 - September 2018
Second half of the degree done at the University of Auckland with a Bachelor of Arts majoring in Art History and a minor in Latin American Studies.
This minor became the area of focus during my time at UoA as I had already covered several needed papers for Art History in Spain. Latin American Studies introduces you to the traditions, heritage and contemporary experience of Latin American nations and their people. You can study topics ranging from First Nations and contemporary social movements to literature, film, music and cultural critique.
An understanding of Latin America could be useful for a career in diplomacy, government service, NGOs, journalism, tourism and education, as well as in New Zealand companies which export to or invest in Latin America.
Member of the Club Latino UoA and the Art History Society since 2017.
BACHELOR OF ART HISTORY
Universidad Autónoma de Madrid
September 2014 - May 2016
Bachelor of Art History at the Universidad Autónoma de Madrid, where I did the first two years of my undergrad. There, I had the opportunity to study in detail several stages in art history, art theory, museology and conservation with an emphasis in European, Islamic and early colonial Latin American Art.
Art History examines the many roles the visual arts have played in different cultures and in different periods — aesthetic, social, religious, political and commercial. You can explore not only painting, drawing and sculpture, but also architecture, photography, video, performance art, design and the graphic and decorative arts.
Studying Art History can build skills in creative thinking and is useful for careers in communication and media, marketing, exhibition management, copyright law, tourism, diplomacy, and business management.
US/ICOMOS INTERNATIONAL EXCHANGE PROGRAMME 2020
Three-month internship programme sponsored by US ICOMOS and the Smithsonian at the San Antonio World Heritage Office in Texas. Paused because of Covid-19.
OWHC YOUNG TRAVELER SCHOLARSHIP
Travelled to World Heritage Cities in Northern Europe intending to develop a social media campaign for heritage awareness. The project culminated in a self-produced magazine showcased at the OWHC headquarters in Regensburg, Germany.
STIBET I - SCHOLARSHIP AND SUPPORT PROGRAMME
Scholarship for dedicated students in the international community for academic excellence.
PRIME MINISTER’S SCHOLARSHIP TO LATIN
One of twelve students selected for a month-long visual arts course in Brazil.
A semester overseas to study Art History at Guadalajara University, Mexico. Not completed because of the move to Auckland.
As a lifelong learner, adapting fast to new environments, languages and cultures has become one of my strongest assets. Below you will find some of my key abilities and skills.
BILINGUAL IN ENGLISH & SPANISH
STRONG COMMUNICATION SKILLS
GREAT CUSTOMER SERVICE
STRONG WORK ETHIC & TEAM PLAYER
July 2020 - May 2021
DEVELOPMENT MANAGER AND SENIOR
Latidos Magazine, Auckland, New Zealand
Spanish language magazine aiming to inform the Latinx community in New Zealand. The magazine aspires to create meaningful conversations and awareness about Latinx culture and people with New Zealand society.
Achievements include successful research funding
opportunities. Web management increasing productivity, social media calendars and design improvements.
Senior content creator, translator and main writer in current events, politics and art in New Zealand and Latin America.
Casa Batlló and Institut Amatllier D'Art Hispanic, Barcelona, Spain
Project coordinated by UNESCO World Heritage Volunteers and La Casa Batlló.
Obtained practical skills in photographic archives by cleaning, cataloguing, and digitalising negatives. Collaborated with volunteers and archive staff to achieve the cataloguing of 563 negatives in two weeks.
GALLERY ASSISTANT VOLUNTEER
Gus Fisher Gallery, Auckland, New Zealand
Assisted the gallery team in two events in late 2016. Customer service and the selling catalogues was an integral part of the experience. Other activities included helping visitors through the exhibition and facilitating beverages for the openings.
MEMBERSHIPS AND CERTIFICATIONS
ICOMOS PROFESSIONAL MEMBERSHIP
Issued Aug 2019. ICOMOS, the International Council on Monuments and Sites, is an international non-governmental organisation of heritage professionals engaged in the conservation of places of cultural heritage value and dedicated to the conservation of the world’s historic monuments and sites.
Active member of the Emerging Professionals and Legislative and Policy Committee working groups.
LANZBC YPN MEMBERSHIP
Issued Jan 2021. The LANZBC Young Professionals Network aims to equip the next generation of New Zealand leaders to engage with Latin America.
Issued Aug 2020. This course was in digital curation and annotation. I learned how to use online repositories, cutting-edge tools and digital strategies, in order to stimulate true interaction and dialogue. At the end of this program, I was able to help others to discover and enjoy the benefits of cultural heritage. Among many other examples, we took a look at the use case of Europeana, the digital portal for European cultural heritage content.
Issued Dec 2018. Japanese history in a new way—through the images created by those who were there—and the skills and questions involved in reading history through images in the digital format. There are three modules that explore the themes of Westernisation, in Commodore Perry’s 1853-54 expedition to Japan; social protest, in Tokyo’s 1905 Hibiya Riot; and modernity, as seen in the archives of the major Japanese cosmetics company, Shiseido.